1. Using Nabbly
Nabbly is software for tradespeople and trade businesses. It helps users capture tasks, leads, jobs, quotes, invoices, follow-up actions, and related business information by typed input, voice, photo, or other workflows we make available.
You may use Nabbly only in compliance with these terms and applicable law. If you use Nabbly on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that organisation to these terms.
2. Accounts and access
- You are responsible for keeping your login details secure and for activity that happens under your account.
- You must provide accurate account information and keep it reasonably up to date.
- You must be at least 18 and using Nabbly for business or professional purposes.
- We may suspend or restrict access if we reasonably believe your account is being misused, used unlawfully, or creates security or operational risk.
3. Subscriptions and billing
Nabbly may offer free and paid plans. Paid subscriptions are currently sold through Stripe checkout and managed through Stripe's billing portal.
- Pricing, plan features, and billing intervals are shown on the website, in the app, or at checkout.
- Paid subscriptions renew automatically until cancelled.
- You can manage or cancel billing through the billing tools we provide.
- Unless we say otherwise at checkout or the law requires otherwise, cancellations take effect at the end of the current paid billing period and we do not provide partial-period refunds.
- If payment fails, we may downgrade, suspend, or restrict paid features until billing is brought back into good standing.
- We may change prices or plan features in future, but changes will apply prospectively, not retroactively to time already paid for.
4. Acceptable use
You must not use Nabbly to:
- break the law or infringe another person's rights;
- store or send malicious code, spam, or fraudulent communications;
- attempt to gain unauthorised access to Nabbly, its systems, or another user's data;
- reverse engineer, copy, scrape, or resell the service except where the law cannot restrict that right;
- use Nabbly in a way that interferes with the service, bypasses limits, or creates abusive load;
- use Nabbly for emergency, life-critical, or safety-critical decision-making.
5. Your data and your responsibilities
You keep ownership of the content and business data you submit to Nabbly. You give us the limited rights needed to host, process, back up, transmit, and display that data in order to operate the service for you.
You are responsible for the legality, accuracy, and appropriateness of the data you upload or record in Nabbly, including customer, supplier, employee, and third-party information. You are also responsible for making sure you have any notices, permissions, or lawful basis required to collect and use that data.
Our use of personal data is described in our Privacy Policy.
6. AI and automated features
Nabbly includes AI-assisted and automated features such as voice capture, image parsing, suggestions, and hands-free workflows. These features are designed to speed up admin, not replace your own judgment.
- You should review AI-generated or automatically extracted outputs before relying on them.
- We do not guarantee that automated outputs will always be complete, accurate, or suitable for your particular job, customer, or legal obligation.
- You remain responsible for checking quotes, invoices, job details, schedules, messages, and customer communications before sending or acting on them.
7. Intellectual property
Nabbly and its branding, software, design, and underlying materials remain our property or the property of our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription or permitted access period.
8. Availability, support, and changes
We aim to keep Nabbly available and useful, but we do not promise uninterrupted or error-free service. From time to time we may add, remove, improve, or change features, including plan features, integrations, and beta functionality.
- We may carry out maintenance, security work, bug fixes, and upgrades.
- Some features may depend on third-party services such as Stripe, Supabase, Xero, Twilio, or cloud AI providers.
- Some features may be marked early access, beta, preview, or similar; those may change faster and may be less stable.
9. Liability
Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the maximum extent allowed by law, Nabbly is not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business opportunity, goodwill, or data arising from your use of the service.
To the maximum extent allowed by law, our total liability for claims arising out of or connected with the service will not exceed the total amount you paid us for Nabbly in the 12 months before the event giving rise to the claim, or £100 if you have not paid us anything.
10. Ending these terms
You may stop using Nabbly at any time. You may also cancel paid subscriptions through the billing tools we provide.
We may suspend or terminate your access immediately if you materially breach these terms, create legal or security risk, or use the service fraudulently or unlawfully. We may also discontinue the service or part of it, although we will try to give reasonable notice where practical.
11. General terms
- We may update these terms from time to time. The version on this page is the current version.
- If a court finds one part of these terms unenforceable, the rest will continue to apply.
- If we delay enforcing these terms, that does not waive our right to enforce them later.
- These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction unless applicable consumer law says otherwise.
Questions about these terms can be sent to hello@nabbly.co.uk.